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BRA-Sao Paulo Analista de Tecnologia da Informao - Hortolndia
Jobs**Analista de Tecnologia da Informação**
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
**Why this role matters**
+ The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal customers.
+ He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer.
+ He/she acts as hands and eyes to remote support groups, contributing to in-site and in-country support of network, voice, and video solutions.
+ The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models.
+ The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.
**What youll be doing**
+ Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g. Laptops/Desktops, Firewalls/Data Security, DBMS, MVS software, Network software and hardware.
+ Under supervision to test & install software maintenance upgrades provided by suppliers.
+ To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.
+ To ensure operational procedures are in place, maintained and followed as approved by technical team leader.
+ To support recovery activities following failure including disaster recovery.
+ To provide limited advice & guidance to other groups on technical and operational issues.
+ To provide resource and expertise to support product evaluations with other groups/customers.
+ To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.
**Authority/Decision Making** :
+ Systems/Application level authority and access - would refer to management where appropriate.
+ May be involved in helping restore critical BT business functionality.
**Well also need to see these on your CV**
+ New graduate entry.
+ A suitable formal training path to certification standard, where appropriate, will need to be completed e.g. Microsoft, CCNP, MCSE, Sun Solaris, Oracle certified DBA, HP certified systems engineer, ITIL, CobIT, etc.
+ Developed skills in basic theories, practices and procedures in one skill area through formal training, and able to apply basic knowledge/skills to own work area.
+ Able to respond to standard manager requests and understand the relationships between work processes and the business, although horizons will probably be limited to own team.
+ Can use existing, clearly defined procedures to solve routine problems and organize own time to deliver against tasks set by others within a short-term horizon.
+ Can ask questions and check for understanding.
+ Can provide explanations clearly and precisely.
+ Can work co-operatively with others to achieve team goals, and can build stable and useful working relationships.
+ Awareness of costs related to own work area.
+ Advanced English Language skills are mandatory.
+ Intermediate Spanish Language skills are desirable.
+ At least 4 years in similar roles.
**Why choose us?**
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
**Job:** _IT, Systems and Security_
**Title:** _Analista de Tecnologia da Informação - Hortolândia_
**Location:** _Brazil-Sao Paulo-Sao Paulo_
**Requisition ID:** _128601_More information on this Job
ID: 22598562 - Save Job
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