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Residential Administrator Nottingham GB Job at Serco



Detail Administrator

HMP Lowdham Grange, Nottinghamshire

Full-Time/ Permanent

£18,360 plus benefits


Here at Serco we’re looking for a Residential Administrator to join us at HMP Lowdham Grange based in Nottinghamshire. Your main responsibility will be to provide administration to the Residential function of the business where you’ll be ensuring that the residential cell searching database is accurate at all times.


Our main aim is to ensure that all prisoner applications and requests are logged in a timely manner, ensure all systems are kept up to date for auditing purposes and all documents are filed when necessary. You will also update and maintain all requests for inter-prison phone calls, process prisoner wages daily, collect prisoner mail.



As part of this you’ll:

  • Liaise with Residential Management regarding the allocation of the personal Officer scheme.

  • Produce and collate all monthly wing recording books.

  • Minute taking for various Residential meetings including PIAC, Pre PIAC and Res Managers meetings.

  • To log all prisoner warnings on the CMS system

  • Provide administration support to the Custodial Operational Managers as and when required


What you’ll need to do the role

First and foremost, you’ll need to have worked in a similar role or experience or have prior experience within Administration. It would be advantageous if you’ve worked in a custodial setting and very desirable if you’ve dealt with rostering however full training will be given.


The successful applicant will be computer literate (Microsoft Office packages including Word, Access and Excel), someone that can demonstrate strong administration skills, and someone that has a keen eye for detail when dealing with data inputting. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.



Why Serco

Meaningful and vital work - You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates


A world of opportunity - With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression


Great people - You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer

  • Flexible and part time working considered

  • 10-day pa CPD

  • Pension – 6%

  • Bike4Work scheme

  • Employee Assistance Programme

  • Chance to contribute to innovation in the public services/prisons sector

  • A company passionate about diversity and inclusion

  • Serco Benefits package



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

More information on this Job

ID: 26866108 - Save Job
Category: Jobs : HR Jobs
Employer Info:



Serco is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,000 people, we operate internationally across four geographies: UK & Europe, North America, Asia Pacific and the Middle East and across five sectors: Defence, Justice & Immigration, Transport, Health and Citizen Services.

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