Job Details

Job Display - Return to Search Results

Customer Service Assistant Lerwick Shetland GB ZE1 0PR Job at Serco

Customer Service Assistant

NorthLink Ferries, Lerwick, ZE1 0PR

35 hours, permanent


NorthLink Ferries sail daily from Aberdeen to Lerwick with frequent calls at Kirkwall, and from Scrabster on the north coast of Scotland to Stromness in Orkney. Our ferries operate 363 days per year providing the lifeline service to the Northern Isles, with islanders, visitors, goods and supplies all travelling by NorthLink Ferries.

We have a great opportunity for a Customer Service Assistant to join our great team at the NorthLink Ferries. We are looking for an enthusiastic, genuine and friendly person who really enjoys working with the public and wants to provide exceptional customer service. The Customer Service Assistant will provide an excellent first point of contact with customers either via telephone, face to face or electronic methods, within one of Transport’s flagship contracts. They will assist the public with travel booking and advice, delivering an exceptional customer service experience, while at the same time encouraging conversion of enquiries to bookings.


This is a fast-paced role that comes with it’s challenges however, you will receive practical training, development and progression within a customer focused environment. We have great programs to support your development towards a long and successful career.


What you need to do the job:


The ideal person for this role must have well-developed communication skills and he ability to deliver first class Customer Service. It is important that you have good IT and Administration skills. You must have previous experience working in a customer services role. You should be educated to Scottish Higher Grade Standard or Equivalent.


What we offer:


  • There are a range of benefits for working at the NorthLink Ferries including a salary of £17,535 per annum, Sensible benefits that could save you money – 6% Employer Matched Pension Scheme, Life assurance, wellbeing support, wedding leave, Christmas savings scheme, etc

  • You will receive practical training, development and progression within a customer focused environment. We have great programs to support your development towards a long and successful career.

  • ​You will have the opportunity to work for a well-respected brand where people development is at the heart of our culture.

  • You will get the chance to work with and around friendly people – we have a great culture with high employee satisfaction

  • The chance to be recognised with our corporate value awards

  • This is an opportunity to contribute to charity events - we help and support our communities

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. 


Why Serco:


Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

More information on this Job

ID: 26866110 - Save Job
Category: Jobs : HR Jobs
Employer Info:



Serco is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,000 people, we operate internationally across four geographies: UK & Europe, North America, Asia Pacific and the Middle East and across five sectors: Defence, Justice & Immigration, Transport, Health and Citizen Services.

Serco jobs

Recent Jobs:
Maintenance Operative - Liverpool Birchwood GB
Business Support Coordinator Nottinghamshire Nottinghamshire GB NG23 5NN
Refuse Recycling Loader Haywards Heath GB RH16 1SS
Proposition and Solutions Director Home Based GB
IT Solution Lead - Health Home Based GB B91 3LT
Cleaner Tenterden GB TN30 6RA
Financial Operations Expert Edinburgh Scotland GB
Consultant Senior Finance HF Bezons - 95 Ile-De-France GB
Consultant Senior Finance HF Bezons - 95 Ile-De-France GB
Business Development Director - Retail and Logistics London London GB

More Jobs:
Atos jobs
The European Bank for Reconstruction and Development jobs
Volvo Cars jobs
Vodafone jobs
Wyndham Hotels jobs
Newcastle University jobs
Mobile Mini jobs
Royal Mail Group jobs
Premier Inn jobs
NewDay jobs


Post Your Resume

Create a profile, get found by employers.

Post Job Now

Posting a job ad is free. Create an account to post your listing now.

Any Questions?

We are happy to help, send us any question you like.